Dental complaints continue to rise

Simon Elliman, head of our Medical Negligence team, said: “There are many possible reasons for the steady rise in the number of complaints and claims being made against dentists and dental practices. On the one hand, patients are more aware of their rights and less likely to put up with poor dental treatment. Complaints aren’t always dealt with effectively at an early stage when there are still opportunities to put things right and overall, complaints and claims are better reported and recorded than ever before.

“However, there is also a genuine sense that there is more sub-standard dentistry taking place, with some dental professionals calling for a complete overhaul of NHS dentistry in England and Wales. Claims are by no means limited to the NHS but this is where the majority of our cases come from.

“If patients have any concerns about the dental treatment they have received, whether private or on the NHS, they should discuss them with their dentist in the first instance. If their concerns aren’t addressed and problems persist, they should ask for advice from a solicitor who specialises in dental negligence.”

RWK Goodman’s increased case load reflects the overall rise in dental claims and complaints across the UK.

The DDU, the specialist division of the Medical Defence Union, recently reported a 32 per cent increase in dental claims files being opened in 2012 and a 12.5 per cent increase in dental advisory cases which are mostly linked to complaints.

The General Dental Council (GDC) last year reported a 44 per cent increase in new cases received during 2012/13.